Tusaajugut, the formal Nunavut Community Complaints System, addresses concerns from individuals and organizations in the Kivalliq region about environmental issues, tendering and hiring processes, or any other aspects of Agnico Eagle’s operations.

Complaints made through this system are taken seriously – dedicated staff will review and investigate concerns and a response will be given back.

Feel free to use the contact form below, email us at tusaajugut@agnicoeagle.com, call us toll-free at 1-844-323-3002, or visit one of our community coordinators in your Kivalliq community to make a complaint or to provide feedback on the reporting that we’ve provided below.

In Q2 2019, there were seven (7) complaints received through Agnico Eagle’s Tusaajugut (We’re Listening) Nunavut Community Complaints System.

Since the launch of Tusaajugut in February 2017, Agnico has received thirty-three (33) complaints. The average resolution time year-to-date (2019) for communications in Tusaajugut is approximately twenty-one (21) days.

Status Date Community Department Received Response
Completed 1/22/2019 Rankin Human Resources Yes
Completed 1/23/2019 Rankin Training Yes
Completed 1/30/2019 Baker Lake Human Resources Yes
Completed 2/22/2019 Baker Lake Logistics Yes
Completed 4/18/2019 Rankin Logistics Yes
Completed 5/29/2019 Kivalliq Employment Yes
Completed 6/12/2019 Rankin Environment Yes
Completed 6/25/2019 Rankin Logistics Yes
Completed 6/26/2019 Baker Lake Logistics Yes
Completed 6/27/2019 Baker Lake Logistics Yes
Completed 6/28/2019 Baker Lake Logistics Yes
Pending 7/3/2019 Baker Lake Logistics Yes
Pending 10/3/2019 Rankin Environment Yes
Completed 10/3/2019 Rankin Logistics Yes
Completed 11/8/2019 Arviat Human Resources Yes
Completed 12/12/2019 Rankin Inlet Environment Yes
Completed 1/31/2020 Rankin Inlet Logistics Yes
Completed 2/4/2020 Rankin Inlet Environment Yes
Completed 3/4/2020 Rankin Inlet Environment Yes
Completed 4/1/2020 Chesterfield Inlet Donations Yes
Completed 4/15/2020 Rankin Inlet Environment Yes
Completed 7/6/2020 Rankin Inlet Environment Yes
Completed 7/8/2020 Rankin Inlet Environment Yes
Completed 7/20/2020 Rankin Inlet Environment Yes
Completed 8/24/2020 Rankin Inlet Environment Yes
Completed 12/27/2020 Baker Lake Donations Yes


    Fields in bold text are required.

    Preferred Contact Method

    Note: If making an anonymous complaint, Agnico Eagle will evaluate and register the complaint, however, we will not be able to follow-up with you directly.

    Tusaajugut Privacy and Data Collection Disclaimer:

    Agnico Eagle Mines Limited (“Agnico”) is dedicated to protecting your privacy. When you make a complaint on Tusaajugut, Agnico collects the information in the complaint, as well as your name, your email address, and your phone number (your “personal information”). Agnico will only use your personal information to respond to your complaint quickly and effectively. Your personal information will be kept confidential, and will only be seen by Agnico staff working on the complaint.

    Some information about your complaint will be shared with the Kivalliq Inuit Association (“KIA”), and will also be posted to the Agnico website. This is done to help Agnico solve problems and complaints. Agnico will not share with KIA, or post on its website, your name, email address, or phone number, or any information in or about the complaint which could identify you.

    By using Tusaajugut to make a complaint, you are consenting to Agnico collecting and using your personal information, and sharing and posting some information about your complaint, but only in the ways described above.

    If you have any questions, or want more information about the complaint process and your privacy, please email mailto:tusaajugut@agnicoeagle.com.